As a volunteer of a non profit I don’t have a lot of time to figure out how to change our website. Freshy was very generous with their skills and time as my educator, trainer, designer, et al. Freshy created our site and provides ongoing support that I appreciate tremendously♔. I do highly recommend the Freshy Website Design team!
Our team of highly experienced web design professionals are here to provide top-notch website maintenance, support and industry-leading response times. Meet the support team.
Full service website maintenance & support
Meet our top-notch website support team
Stop wasting time with website support that isn’t working, our professional team is here to help. Interested in learning more? Talk to one of our website support experts today.
What it’s like working with Freshy
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Website support & maintenance features
Our clients love us
My organization has been supported by Freshy for a number of years now and we have no complaints! They are extremely responsiveꦏ, professional, and lifesavers. Often when they discover an issue with our site, they have already resolved it before even notifying our team. We could not recommend a better team to support your web and IT needs.
Freshy has really helped us out tremendously. We had many issues with our website and did not have a web designer or developer on staff to help correct our issues. We contacted Freshy and wished we had done so sooner! They have had great response times♊ and have helped us clean up and manage our website.
Website support & maintenance packages
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Website support service features
Managed hostingBy default, for all of our websites, Freshy will host, manage, and provide SSL certificates as part of our ongoing support. We will keep your website CMS and theme updated to the most stable and recommended releases — as well as backup and secure all websites on our infrastructure. This means you rest assured that your site will remain visible at all times and, if anything does go wrong, we’ll be there to provide backups and roll back your site as required.
Secure hosting is essential for keeping your site online and accessible to customers. Our support team makes sure your site stays this way, on-hand to resolve any unexpected problems or issues that might come your way.
Website plugin & theme maintenanceAs part of our plugin and theme management maintenance plan, Freshy will keep all theme files, plugins, and extensions up to date with the most recent releases — to ensure security and continuity of your website on a recurring basis.
Keeping plugins and themes up to date with the most recent versions ensures maximum up-time for your website. Patching vulnerabilities in software reduces the risks of malicious actors harming your website. Outdated plugins or software is one of the most common culprits of security issues and by keeping this properly maintained, we can avoid potential threats.
24/7 security & vulnerability protection
Hackers are a very real threat when it comes to websites. But with Freshy, we offer round-the-clock protection, with regular vulnerability analysis to make sure your (and your customers’) data is always secure.
An expert support team for your business
There’s only so far that automated analysis can get you. Freshy maintenance uses real people to assess your site too, for a human touch that can’t be replicated with a machine. We have a team of expert website designers and developers that will regularly update your website to the latest standards and mitigate security risks.
Website maintenance and support for improved SEOEvery business needs to be optimized for search engines. Being visible on Google for the right set of keywords allows you to reach your customers, increase traffic and drive conversions. Keeping your website current and relevant is absolutely vital for search engine rankings, and helps to show Google your website is a legitimate and valuable resource.
Our website support packages will help you maximize your online presence and ongoing SEO performance monitoring will enable us to spot trends and opportunities.
Website performance, reporting and analytics
Keeping on top of website performance is an essential part of our support package. When you know how your website performs, you know how to make it better too. The Freshy team uses custom analytics solutions to stay on top of monthly performance metrics and highlight opportunities that could increase traffic and conversions.
Got too many images slowing down your site? Large, unoptimized images are almost always the main driver behind slow page load times. Let Freshy give your media a refresh, compressing it down to reduce lag, but maintaining crystal-clear quality.
Malware cleaningMalware happens — that’s a fact. But the Freshy team are on-hand to clean up your site and get it back online swiftly, so you can get back to doing what you do best: serving customers.
Malware attacks can put your customers’ data and your website at risk, and it’s something we take seriously at Freshy. We conduct regular malware security scans to protect against any threat, keeping your website secure and protected, 24/7.
To get the best results from your website, user experience needs to be a high priority. Fast load times are essential for any modern and effective website. Not only will this improve your SEO, but it will also help to keep more users onsite and drive stronger conversion rates. Our team makes sure your site is as fast as it can be, giving your customers a great user experience every time.
24/7 uptime for 24/7 peace of mind
You can never plan for a technical hiccup in your website. That’s why we offer an infrastructure fully backed with automatic failover, giving you peace of mind should the unexpected happen.
All our sites come fully responsive, ready to be viewed on any device. But what if you want to make changes to your website after the design phase? Or what if your website was built by another supplier that didn’t consider browser optimization? Our development team will be on hand to identify any display issues across different browsers and implement fixes as required.
How to find the best website support services for your business
The best support packages are completely customizable to your business and website. We don’t believe in boxing our clients into a standard package, instead we will deliver a custom service that includes the unique features and functionality that will deliver results. Reliable, intelligent, and highly skilled, our website support services team is here to ensure your website is fully managed and fully supported.
Website support & maintenance FAQs
- Plugin updates and management on a recurring basis (usually quarterly)
- Theme updates to the most recent stable version
- 30 minutes of troubleshooting, ensuring every update goes smoothly
- Ongoing accountability from Freshy, ensuring your site is the most up to date as possible
๊Our website support plans are usually customized for each client and website, depending on the client’s needs, size of the website, or complexity of functionality. We can add services such as security assessments or even ongoing SEO management into these plans.
Each website maintenance project varies in length, depending on the size and scope of the task or problems at hand. Contact us for a quote, and ask about our maintenance plans.